For best pricing on products from our suppliers we batch order every 14 days.
ALL SHIPMENTS TAKE 30 – 45 DAYS – Please be patient, we track all donations and shipments.
If there is a problem with your order we will contact you immediately to inform you of any problem or delay.
17 to 30 days is average delivery time because we batch orders every 14 days but 45 day delivery time is possible.
Almost Every Item Is Shipped From A Different Location.
If you order 2 or more items they will likely always come in separate packages.
You will likely receive different shipping confirmation emails/ tracking numbers.
Many of our suppliers do not automatically release tracking numbers, but if there is a problem we can contact our supplier/ shipper and they will trace the shipment.
Please allow approximately 14 working days for your items to ship, we will send notification when item(s) are placed with shipper.
95% of items are delivered within 12-18 days after we place them with shipper, some items are custom made and not kept in stock so it may take longer than 14 days to ship out (if so you will see that in item description).
Please be patient .
If you didn’t receive your item within 45 days please contact us by clicking on the contact link at the bottom of our web pages.